Creating Happiness

We started working with Chuck Salvo when he was a leader at the Disney Institute.  The McDonald’s corporation and the Owner Operators wanted to enhance their Employee Experience and Customer Experience.  Upon completion of the engagement with Disney we searched for someone to help us operationalize our new People First Framework.  We hired Chuck Salvo of the newly formed SALVO Innovative Solutions, LLC., to assist us to deploy our new framework into our business.  Chuck’s process was to begin with a Culture Assessment and to have real conversations with our leaders and employees.  He delved into our internal processes, such as hiring practices and orientation.  After an in-depth dive into “Stingley Management,” Chuck provided us with a comprehensive assessment, and specific opportunities to address immediately!  Chuck’s assessment included practical, actionable solutions to help improve our company’s culture.  Our retention, morale and engagement are at an all-time high.  It is driving sales growth, profitability and customer satisfaction.  Building people is the key to building the business and culture is the access to engagement.

We are currently working with Chuck as a coach and guide for our leadership team in assisting to implement those practical solutions.  We are a family business.   Chuck not only understands organizational dynamics, but he also respects family dynamics in a business.  He has helped us to align our leaders which has improved our working environment and our overall culture.  I would recommend Chuck Salvo and SALVO Innovative Solutions to any organization who wants to improve their employee and customer service culture.    

Dorothy Stingley

Owner Operator

Stingley Management/McDonald’s 

I had the pleasure of working with Chuck and his Magic Maker colleagues on a transformational customer service journey for my government client. Chuck’s skills and dynamic personality were instrumental in driving a successful deployment of our service framework. Chuck brought world class expertise in developing superior customer service and a meaningful employee engagement approach. He helped us tailor their proven solution to meet the needs of our organization. Chuck, in collaboration with our team and his Magic Maker partners (all former Disney Executives), brought tremendous enthusiasm and positive energy everyday to our team which resulted in a practical and deployable solution which continues to prove its value everyday in more and more situations. Every engagement with Chuck was a personal and professional learning experience. I highly recommended his services to any organization that wants to create a lasting culture of customer service.

Chris Robertson

Program Manager 

RITS for USACE at SAIC

Thanks Chuck, I have  a great team and the culture here is success-driven.  You helped us break down the silos while connecting them.  

J. J. Eden

Executive Director

North Carolina Turnpike Authority

I am pleased to provide a glowing testimonial for Chuck Salvo, Candy Parks, and their team at SALVO Innovative Solutions and The Magic Makers Group. As the SVP of Culture and Belonging at VyStar, it is my responsibility to ensure that our organization's work culture continues to thrive. When faced with the challenge of assessing the cultures involved in a merger and acquisition plan, we turned to Chuck and Candy for their expertise.

Chuck Salvo and Candy Parks led the assessment process with commendable professionalism and dedication. They initiated in-depth qualitative conversations with leaders and employees from both merging entities, allowing them to gain valuable insights into the respective cultures. Additionally, they took the initiative to conduct on-site visits to the banks and headquarters, immersing themselves in the customer and employee experience firsthand.

Their comprehensive report was a testament to their meticulous approach. It provided a detailed analysis of the two cultures, highlighting areas of compatibility and areas for improvement. Chuck, Candy, and their team went above and beyond by offering recommendations to enhance the existing cultures and provided roadmaps for a successful integration. I cannot emphasize enough how valuable Chuck, Candy, and their team have been throughout this process. Their insights and recommendations have provided us with actionable and valuable insights that were of great value to our company.

Without hesitation, I wholeheartedly recommend Chuck Salvo, Candy Parks, and their team at SALVO Innovative Solutions and The MagicMakers Group. Their professionalism, expertise, and commitment to excellence have made them invaluable partners in our journey towards enhancing our work culture. 

Allie L. Braswell, Jr.,

SVP, Culture & Belonging 

VyStar Credit Union 

Chuck led a profound and energetic program for a group of students in the Sorrell College of Business at Troy University. Our students not only learned about their workplace personality styles, but also about organizational culture and how they could build constructive and collaborative teams. Chuck was both uplifting and inspiring. Our students came away from his program with a renewed sense of purpose and ambition. We are, all of us, beautifully and wonderfully unique, and Chuck helped students embrace their distinctive qualities while recognizing and respecting the distinctive qualities of others. In an age when everything seems politicized, he created a comfortable and open space for students to interact and bond without fear or intimidation. By appreciating their differences, our students realized how much they had in common--all thanks to Chuck's humble facilitation.  Also check out my interview at  YouTube EconVersations 

Allen Mendenhall

Executive Director, 

Manuel H. Johnson Center for Political Economy 

Associate Dean and Grady Rosier Professor in the Sorrell College of Business at Troy University 

Chuck has given my organization a gift of knowledge and learning that we could not have uncovered ourselves. He has given team members of all levels the ability to be heard and have input to the positive changes that will come in 2023.
Not only was Chuck able to positively communicate and create buy in from upper management but he brought feedback from all levels of the company in a safe, positive and productive manner.
I personally appreciated his flexibility, understanding of complex organization structures and determination. He was always easy to communicate with, readily accessible and truly has the heart for people.

Megan Wilson

Director of Marketing 

Valluzzo Companies

McDonald’s Owner Operators of 80 Restaurants 

We hired Chuck Salvo and SALVO Innovative Solutions after participating in a workshop that Chuck spoke at for McDonald’s owners. Chuck’s 15 year’s of experience at Disney immediately resonated with us since we already had a working knowledge of the Disney Service from family work experience. Chuck was able to assess our team and provide practical solutions that we were immediately able to deploy. We also asked Chuck to assist us with some cultural dynamics that we were dealing with within our leadership team. He hosted a fun engaging workshop called R.A.V.E., Respect and Value Everyone. During this workshop, Chuck engaged with the leaders showing them through interactive experiences how to respect each other’s individual styles and to value individual cultures. His approach of teaching person- to-person respect and teaching compromise was inspiring to everyone. We were able to leave the session knowing each other better, while building a foundation of a stronger team. By taking the time to learn about each other, we can now build a bridge to a more inclusive culture. I would recommend Chuck to other companies to lead their efforts to improve culture and I would highly recommend the R.A.V.E Workshop for organizations looking to enhance their Diversity and Inclusion. 

Karen McWilliams

Owner/Operator

CKMC/McDonald’s 

Chuck Salvo of SALVO Innovative Solutions was a presenter at our 2022 NOA NextGen Summit. Because of Chuck’s success over the years of working with several of our owners, assisting them in building a superior employee culture and a superior service culture, we engaged Chuck as a presenter for our 2022 conference. We specifically asked Chuck to develop a workbook for the session so that our owners could have a reference guide with tips to immediately enhance their culture when they returned home from the conference. Chuck worked with NOA as a collaborative member of the team, listened to our ideas and provided guidance as he shaped the final workbook. He then facilitated a 2-hour high energy session, “Igniting Our People First Culture”. The session was filled with an engaging interactive audience and a lively panel discussion. We would recommend Chuck and SALVO Innovative Solutions to any organization who is looking to enrich their culture.

Adam Unger 

National Owners Association

Chuck is a resourceful executive, mindful about people, culture, and values.
He has a unique ability in collaborating with companies to build clearly defined boundaries for a superior Employee and Service Culture to live.
Chuck has also a great skill on how to coach and guide executives with empathy to define business purpose, work values and objectives to their career.

Antonio Campello 

Innovation and Urban Air Mobility Executive

Founder INNOVA 2 ELEVATE 

I had reached out to Chuck to invite him in as a guest lecturer for a Master’s class in International Business that I was teaching. He readily accepted the invitation and was eager to speak to the students. Based on his vast experience at Disney, he spoke to the students (via Zoom) about the importance of respecting and adapting to foreign cultures when operating a global business. The feedback I received from the students was overwhelmingly positive. Several of them suggested that I invite him to speak in other classes.
 

I also introduced Chuck to a family member who is a director at a hospital. He gave her an overview of how his company, SALVO Innovative Solutions, LLC, can help the hospital improve its patient and employee satisfaction. She was so impressed with his company’s offerings that she passed on Chuck’s contact information to her CEO.
 

I highly recommend Chuck and his team.

Dr. Louis S. Melbourne

Faculty Director, Master of International Business Program

Florida International University

I had the pleasure of meeting and then working with Chuck during my tenure at Dime Community Bank. He led an engagement project to develop the bank's mission, vision, values, and purpose. Chuck's understanding of people, culture, and business is unique. His innovative approaches to facilitation and use of design thinking made our workshops both fun and highly productive. He is an emotionally intelligent leader who can diagnose any organization's cultural blind spots and craft actionable responses.
 

Long after our project wrapped and after I separated from Dime, I continue to rely on Chuck as a thought partner.

Anthony Calleo

VP Director of Talent & Culture 

Dime Bank 

I rarely come across real talents who stand out like Chuck. I had the pleasure of knowing Chuck for the past 15 years and I can account for his passion and integrity in business. His ability to be a creative thinker to build leadership structures that address the many challenges facing our business world in the future is unparalleled.

Shawn Claborn

Senior Director 

Inspire Brands